Privacy Policy

Introduction

Wayforth Technologies, Inc., doing business as Mytelligent ("Mytelligent," "we," "us," or "our") is committed to protecting the privacy of individuals who use the M1 device, the Mytelligent companion app, our website at mytelligent.io, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

Information We Collect

Account Information: When you create a Mytelligent account, we collect your name, email address, and password. If you make a purchase, we also collect your shipping address, city, postal code, and country.

Device Information: When you use M1, we may collect device identifiers, firmware version, battery status, connectivity status, and usage telemetry (e.g., feature usage frequency, session duration). M1 processes voice commands locally using on-device neural processing. Voice data processed on-device is not transmitted to our servers unless you explicitly enable cloud-based AI features.

Voice Data: M1 supports both on-device and cloud-based voice processing. On-device processing handles commands locally without sending audio to external servers. When cloud-based features are used (up to 30 free daily interactions), anonymized transcripts may be transmitted to our AI providers for processing. Raw audio recordings are never stored on our servers.

Mytelligent App Data: The companion app (iOS 16+ / Android 13+) collects usage data, device pairing information, preferred settings, routines, and media synced from your M1. Photos and videos captured via M1 are stored locally on your device and in the Mytelligent App unless you choose to sync them with third-party cloud services.

Transaction Data: When you place an order, we collect your name, email, and shipping address. Payment processing is handled entirely by Stripe. We do not store, process, or have access to your full credit card number, CVV, or other sensitive payment credentials. We only record the payment method type (e.g., "Card," "Klarna," "Apple Pay") for your order records.

Website Analytics: We collect standard web analytics data including IP address, browser type, device type, pages visited, and referral URLs to improve our website and services.

Communications: When you contact our support team or submit a contact form, we collect the information you provide including your name, email, and message content.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services, including M1 device functionality and the Mytelligent App
To process transactions and send related information, including purchase confirmations, invoices, and shipping updates
To create and manage your Mytelligent account
To provide customer support and respond to your inquiries
To send promotional communications (with your consent), including product updates and newsletters — you can opt out at any time
To detect, prevent, and address technical issues, fraud, and security threats
To improve our AI models and device performance using anonymized, aggregated data
To comply with legal obligations and enforce our terms
To administer warranty claims and Mytelligent Plus protection plans

We do not use your personal data for third-party advertising purposes. We do not sell your personal information to any third party.

On-Device Processing & AI Privacy

M1 is built on a privacy-first architecture. Mytelligent OS uses a hybrid AI system that prioritizes on-device processing:

On-Device Neural Processing: Voice commands, wake word detection (e.g., "Hey, Mytelligent"), and core AI features are processed directly on the iMX8M Plus processor inside M1. This data never leaves your device.
Cloud AI (Optional): When you use cloud-based AI features (such as complex queries, real-time translation across 7 languages, or web-connected tasks), anonymized request data is sent to our secure servers. These interactions are limited to 30 free daily cloud interactions per device.
No Always-On Recording: M1 does not continuously record audio. The device only listens for the wake word, and voice processing begins only after activation.
Local Storage: M1 includes 64GB of eMMC storage for on-device data. Media files, personal settings, and AI model data are stored locally.
No Biometric Data Collection: M1 does not collect fingerprint, facial recognition, retinal scan, or any other biometric identifiers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Data: Retained for the duration of your account and for a reasonable period afterward to comply with legal obligations.
Order Data: Retained for the period required by applicable tax and commercial laws (typically 7 years).
Device Telemetry: Anonymized telemetry data may be retained indefinitely for product improvement purposes.
Voice Data: On-device voice data is never retained by Mytelligent. Cloud-processed transcripts are automatically deleted within 30 days.
Support Communications: Retained for up to 3 years after resolution for quality assurance and legal compliance.

You may request deletion of your account and associated data at any time by contacting customersupport@mytelligent.io.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS 1.3) and at rest
Secure authentication with support for multi-factor authentication (MFA)
Regular security audits and vulnerability assessments
Role-based access controls for internal systems
IP65-rated hardware design for physical device security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at customersupport@mytelligent.io or customersupport@mytelligent.io.

California Residents: Under the CCPA/CPRA, you have the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information. We do not sell personal information.

EU/EEA/UK Residents: Under GDPR, you have additional rights including the right to lodge a complaint with a supervisory authority. Our legal basis for processing includes performance of a contract, legitimate interests, and consent where applicable.

Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us at customersupport@mytelligent.io.

International Data Transfers

Mytelligent is based in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that are different from your country of residence.

When we transfer personal data from the EU/EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

For material changes that significantly affect how we handle your personal data, we will provide additional notice via email or through the Mytelligent App.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wayforth Technologies, Inc. (Mytelligent)
Email: customersupport@mytelligent.io
Support: customersupport@mytelligent.io
Website: https://mytelligent.io/contact